CONTRACT OF OFFER
The terms
The client is a fully capable natural person who places Orders on the site
"Https://fugarussia.ru", or indicated as the recipient of the Goods, or using the Goods,
Purchased on the site "https://fugarussia.ru", exclusively for personal, family, home and
Other needs not related to the implementation of entrepreneurial activities.
The payer is a fully capable natural person paying for the Order.
The receiver is a fully capable natural person who receives the Goods himself, or
A natural person who receives the Goods through his legal representative.
Seller Limited liability company "FUGA"
Online store
Web site,
Owned by the Seller, located on a server in Moscow and having an Internet address
"Https://fugarussia.ru". It presents the goods offered by the Seller to its Clients for
Processing of Orders, as well as the terms of payment and delivery of these Orders to Customers.
Website https://fugarussia.ru
A commodity is an object of the material world, not withdrawn from civil circulation and submitted to
Sale on the Site.
Order a duly executed request of the Client for delivery to the specified address of the list
Goods selected on the Site or specified in the request sent to the Seller in writing
By e-mail, telephone, fax or regular mail.
Delivery service operator express service or other third party providing
Contract with the Seller of delivery services to customers.
External site is a site in the global Internet, the link to which is posted on
Site https://fugarussia.ru
1. General Provisions
1.1. The site is owned and administered by the Limited Liability Company
«FUGA».
1.2. When ordering goods through the online store, the Customer agrees with the terms of this
(Hereinafter referred to as the "Agreement") set out below.
1.3. This Agreement, as well as the information on the Goods submitted on the Site, are
A public offer in accordance with Article 435 and part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The relations between the Client and the Seller shall be governed by the provisions of the Civil Code of the Russian Federation on retail
Purchase and sale
(§ 2 chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" of 07.02.1992 No
23001
And other legal acts adopted in accordance with them.
1.5. The seller reserves the right to make changes to this Agreement, in connection with which,
The Customer undertakes to regularly monitor changes in the Agreement posted on the Site.
1.6. The Customer agrees with the Contract by clicking the "Checkout" button at the last stage
Execution of the Order on the Site. Payment for goods and services presented in the online store,
Also means the client's consent to the Agreement, even if the order was not properly issued by him.
2. Registration on the Site
2.1. To complete the Order, the Customer must register on the Site.
2.2. The seller is not responsible for the accuracy and correctness of the information provided
The client at registration.
2.3. The Client undertakes not to disclose to the third parties the login and password specified during registration. AT
If the Customer has any suspicions regarding the security of his login and password or
The possibility of their unauthorized use by third parties, the Client undertakes
Immediately notify the Seller about it by sending an e-mail to the Seller at the address,
Specified on the page "Contacts".
3. Registration and terms of order fulfillment
3.1. The Customer's order can be issued in the following ways: accepted by e-mail or
Is executed by the Customer independently on the Site. Other ways of transferring information to
Online store
Allowed only in the absence of client access to the Internet.
3.2. When ordering the Customer, the Customer must provide the following information:
● Name, Surname of the Order Recipient
● Order delivery address
● Contact phone number
● Email address.
3.3. After placing an order, the Client is given the opportunity to remotely pay with
Using the payment aggregator service.
3.4. If in the warehouse the Seller does not have the required quantity of the ordered Goods, the Sales Department will inform the Customer about it by sending an electronic message. Message
Is sent to the e-mail address indicated at registration. The client has the right to agree
Accept the Goods in the quantity available to the Seller, or cancel this item
Goods from the Order. In case of non receipt of the Customer's response within 7 working days Seller
Reserves the right to cancel this Product from the Order.
3.4.1. The Seller has the right to cancel Customer's Orders for which the data required
For communication with the Client by e-mail, and / or payment for the Order has not been received within 15
working days.
3.4.2. The Seller has the right to refuse to conclude the contract and execute the Order, if the Client does not
Indicated the data on the Beneficiary and the Payer.
3.5. Expected delivery time of the Goods to the warehouse of the Seller is up to 5 working days, or
Is indicated on the Site in the description of the Goods.
3.6. The deadline for the receipt of the Order by the Client depends on the address and region of delivery, work
Specific Delivery Service, and do not directly depend on the Seller.
3.7. All information materials presented on the Site are of a reference nature and not
Can fully convey reliable information about the properties and characteristics of the Goods,
Including colors, sizes and shapes. In the event that the Customer has questions regarding the properties
And the characteristics of the Goods, the Customer must contact the Seller prior to completing the Order.
3.8. In the absence of ordered goods in the warehouse of the Seller, including for reasons not
Depending on the Seller, the Seller has the right to cancel the specified Goods from the Order of the Customer and
To notify the Client about this by sending an electronic message to the address specified at
Registration.
3.9. In case of cancellation of a fully or partially prepaid order, the cost
The Goods shall be returned by the Seller to the Customer in the manner in which the Goods
Was originally prepaid, or, upon agreement with the Client, the missing Goods may be
Is replaced by an equivalent one.
4. Shipping
4.1. The methods of delivery of goods are indicated on the Site.
4.2. The territory of delivery of goods is not limited to the borders of the Russian Federation.
4.3. The seller will make every effort to comply with the delivery deadlines indicated on the Site, the delay
In the delivery are possible due to unforeseen circumstances that occurred not through the fault of the Seller.
4.4. The risk of accidental loss or accidental damage to the Goods passes to the Customer from the moment
The transfer of the Order to him and the receipt by the recipient of the Order of signature in the documents confirming
Order delivery. If the Order is not delivered, the Seller refunds the cost to the Customer
Prepaid by the Customer of the Order and delivery after receiving confirmation of the loss of the Order from
Delivery service.
4.5. The cost of delivery of each Order is calculated individually, based on its weight, region
And the method of delivery, and sometimes the form of payment, and indicated at the last stage of registration
Order on the Site.
4.6. Upon delivery, the Order is delivered to the Customer or to the person designated as the Recipient of the Order.
4.7. In order to avoid cases of fraud, as well as to fulfill its obligations in
Item 4.6., Upon delivery of the prepaid Order, the person delivering the Order shall have the right
Request a document certifying the identity of the Recipient, as well as specify the type and number
Provided by the Recipient of the document on receipt to the Order. The seller guarantees
Confidentiality and protection of the Recipient's personal information (paragraph 9.3.1.).
4.8. When transferring the Order, the Customer must check the appearance and packaging of the Order, the quantity
The goods in the Order, the completeness, the assortment.
4.9. The terms set aside by the Seller for receiving the Order by the Client are limited and defined
Rules of the delivery service.
4.10. The failure to receive the Order in the terms specified in clause 4.9 of the Agreement is considered to be a refusal of the Client from
Sales agreement
And is the basis for cancellation of the Order by the Seller. If
The non-received Order was prepaid, the funds are returned to the Customer in the order,
Stipulated in clause 3.9 of the Agreement, less the Seller's expenses for the shipment of the Goods
The recipient.
5. Payment of Goods
5.1. The price of the Goods is indicated on the Site. In case of incorrect price indication ordered by the Client
The Seller, at the earliest opportunity, informs the Customer about this for confirmation
Order for the corrected price or cancellation of the Order. If you can not contact the Customer
This Order is considered to be canceled. If the Order has been paid, the Seller returns to the Customer
The amount paid for the Order in the manner prescribed in clause 3.9 of the Agreement.
5.2. The price of the Goods may be changed by the Seller unilaterally. The price of the product
It is indicated at the last stage of the Order processing and is valid at the moment of pressing the button
"Checkout" . The price for the Goods ordered by the Customer is not subject to change.
5.3. Methods of payment for the Goods are indicated on the Site in the section "Shipping and Payment".
5.4. The order is accepted for processing only after payment of the full amount of the Order, including delivery, and the Customer's money to the Seller's settlement account. In this case, the Goods under the Order are not
Is reserved and the Seller can not guarantee the availability of the Goods in the warehouse of the Seller,
Specified at the time of placing the Order, as a result, the processing time of the Order may increase.
5.5. The Seller has the right to provide the Customer with discounts for the Goods and install a bonus program.
Types of discounts, bonuses, procedure and terms of accrual are indicated on the Site and can be changed
The seller unilaterally.
5.6. The seller has the right to set discounts in order to promote a particular method of payment
Or delivery of the Goods. In this case, the Seller may limit the terms of the discounts, in particular,
The maximum possible discount on goods
6. Return of the Goods
6.1. Return of good quality goods.
6.1.1. The Customer has the right to refuse the ordered Goods at any time prior to its receipt, and after
Receipt of the Goods in
For 7 days, not counting the day of purchase. Return of the Goods of proper quality
Is possible in the case if its marketable appearance, consumer properties are preserved, as well as a document,
Confirming the fact and terms of purchase of the specified Goods
6.1.2. The Customer shall not be entitled to refuse from the Goods of the appropriate quality having
Individually defined
Properties if the specified Goods can be used
Exclusively acquired by the Customer.
6.1.3. If the Customer refuses the Goods in accordance with clause 6.1.1. Contract Seller returns to him the cost
Return of the Goods, less the Seller's expenses for the delivery of the Goods, not later than 10
Days from the date of receipt by the Seller of a written application of the Client.
6.1.4. Within 14 days from the receipt of the Order, not counting the day of purchase, the Client has the right
Exchange goods of appropriate quality for a similar product, if the specified goods did not fit
The customer in shape, size, style, color, size or configuration. Customer is not entitled to
Exchange goods of the appropriate quality specified in the List of Non-Food Products
Quality, non-refundable or exchange, approved by Resolution
Government of the Russian Federation No. 55 of January 19, 1998.
6.1.5. If, at the time of the Customer's request, a similar product is not available for sale from the Seller,
The client has the right to refuse to execute the contract of purchase and sale
And demand a return
Paid for the specified commodity of a sum of money. The seller must return the
Returned goods cash amount within 3 days from the day returned goods.
6.2. Return of goods of inadequate quality
6.2.1. The customer can return the Goods of improper quality to the manufacturer or the Seller and
Request a refund of the amount paid during the warranty period. The client also
May require replacement of the Goods of inadequate quality or elimination of deficiencies.
6.2.2. In the event of the Customer's refusal of the contract and the presentation of the demand for return of the paid for
The commodity of the monetary amount in accordance with paragraph 6.2.1. The value of the Goods shall be returned to the Client in
Within 10 days from the date the Seller receives the Client's written application.
6.3. Refunds
6.3.1. Cash is refundable in the manner that the Customer used to
Payment of the Goods. The exception is payment through payment terminals - return
Is carried out in these cases by bank transfer or postal order to the details indicated
Customer in the application. Also, upon a written application of the Client, the amount of money paid for
The order can be taken into account when paying for its subsequent orders.
6.4. Procedure for actions when the seller violates the condition of the assortment (peresorte).
6.4.1. In the event of the transfer of the Goods in violation of the condition of the assortment, the rules of Art.
468 Civil Code of the Russian Federation.
6.4.2. In case of detection in the Order of the Goods not corresponding to the ordered assortment
(Re-sorting), the Customer has the right at the time of transfer of the order to refuse this Goods and demand replacement
For the Goods in the range provided for by the Order, or for the return of funds for
Actually an unpromising commodity.
6.4.3. The goods transferred to the Customer in violation of the condition of the assortment are subject to refund
To the seller. In the event that the Customer accepts the Goods, the Seller has the right to demand from the Client
Payment of this Goods at the price set by the Seller for this Goods on the Site at the time
Transfer of the Goods. If the goods actually transferred are not in the Seller's assortment,
Presented on the Site at the time of transfer of the Goods, this Goods shall be paid at the price,
Agreed with the Seller.
6.4.4. Replacement of goods that do not comply with the Order for assortment is carried out by
Registration of a new order by agreement of the parties - the Seller and the Customer.
6.4.5. If it is not possible to replace the Goods, the Seller notifies the Customer thereof
By sending a message to the e-mail address specified by the Client at the time of registration,
And the funds actually paid for the non-transferred goods are returned in the order,
Stipulated in 6.4.6.6.4.6. Cash paid by the Client for the goods that are not actually transferred is subject to
Return within 10 days from the moment of receipt of the Customer's written application for return
Money. The return of the amount paid for the goods is carried out in the manner in which
Payment was made.
6.5. Procedure for the violation of the Seller's conditions on the number.
6.5.1. When transferring the Order, the Customer is obliged to check the quantity of Goods in the Order. If
Transfer of the Order by the Customer revealed discrepancies in the quantity of the Goods in the Order, the Customer is obliged
In the presence of the representative of the Seller or the carrier, draw up a Certificate of Dissent on
Quantity.
6.5.2. If the Seller has given the Client less quantity of the Goods than is specified by the Order
(Non-provision), the Client in the transfer of the Order has the right to accept the Goods in the part corresponding to
Order, and request the transfer of the missing quantity of the Goods, or, if the missing Goods
Was paid, refuse the Order in the part of the missing Goods and demand a refund of the money
Means for the missing Goods.
6.5.3. The transfer of the missing Goods is carried out through the execution of a new Order for
Agreement between the parties - by the Seller or the Customer, provided that the Customer provides the
Discrepancy (Deed of Deed), compiled in accordance with clause 6.5.1.
6.5.4. In the event that the missing Goods have been prepaid by the Client, its value
Maybe, as agreed by the parties, taken into account in subsequent orders, or subject to return to
Within 10 days from the receipt of the Client's written application for the return of money
Means. Return of the amount paid for the goods is carried out in the way that was
Payment is made.
6.5.5. In case of impossibility to transfer the missing Goods, the Seller notifies the Client thereof
By sending a message to the e-mail address specified by the Client at the time of registration,
And the funds actually paid for the missing goods are returned in the order,
Stipulated in 6.5.6.
6.5.6. Cash paid by the Customer for the missing Goods, maybe
Agreed upon by the parties, taken into account in subsequent orders, or subject to return within 10 days from
The moment of receipt of the Client's written application for the return of funds, as well as the
Discrepancy (Deed of Non-compliance) by the number, compiled in accordance with clause 6.5.1. Return
Paid for the goods of the amount is carried out in the manner in which the payment was made.
6.5.7. In case of violation by the Client of clause 6.5.1 regarding the preparation of the Act, the Seller has the right to refuse
The client in satisfaction of claims on the amount of the transferred Goods.
7. Intellectual Property
7.1. All textual information and graphic images on the Site are
Property of the Seller and / or its counterparties.
8. Warranty and responsibility
8.1. The Seller shall not be liable for any damage caused to the Client as a result of improper
Use of the Goods ordered on the Site.
8.2. The Seller is not responsible for the content and operation of External Sites.
8.3. The seller has the right to assign or
Otherwise transfer their rights and
Obligations arising from his relationship with the Client, third parties.
9. Confidentiality and protection of personal information
9.1. Provision of information by the Client:
9.1.1. When registering on the Site, the Client provides the following information:
Surname, Name, e-mail address, password for accessing the Site.
9.2. By submitting your personal data when registering on the site, the Customer agrees to their
Processing by the Seller, including in order to promote the goods and services by the Seller.
9.2.1. If the Client does not wish his personal data to be processed, he must
Contact the Seller's Customer Service through the Feedback form on the Site. AT
In this case, all information received from the Customer (including login and password) is removed from the
Customer base of the Seller and the Customer will not be able to place Orders on the Site.
9.3. Use of information provided by the Client and received by the Seller.
9.3.1 The Seller uses the information: for registration of the Client on the Site; To fulfill their
Obligations to the Customer; To evaluate and analyze the work of the Site; To determine the winner in
Actions carried out by the Seller.
9.3.2. The Seller has the right to send to the Client messages of advertising and information
Character. If
The client does not wish to receive mailings from the Seller, he must indicate this in a letter sent
To the seller by e-mail.
9.4. Disclosure of information received by the Seller.
9.4.1. The Seller undertakes not to disclose the information received from the Client. Not considered
Violation of the provision of information by the Seller to agents and third parties acting on the
The basis of the contract with the Seller, for the performance of obligations to the Client.
9.4.2. The disclosure of information is not considered a violation of obligations in accordance with the substantiated and applicable requirements of the law.
9.5. The seller has the right to use the technology "cookies". "Cookies" do not contain confidential information.
Information and are not transferred to third parties.
9.6. The seller receives information about the ip address of the visitor to the Site shop.melfon.ru. This
Information is not used to identify the visitor.
9.7. The Seller is not responsible for the information provided by the Customer to the Site in
Public form.
10. Other conditions
10.1. The law of the Russian Federation applies to relations between the Client and the Seller.
10.2. In case of questions and claims from the Client, he should apply to
Service for work with clients of the Seller by phone or by mail.
All the disputes the parties will try to resolve through negotiations, if they are not reached
Agreement will be referred to the judicial authority in accordance with the current
Legislation of the Russian Federation.
10.3. Recognition by the court of the invalidity of any provision of this Treaty and the rules
Entails the invalidity of the remaining provisions.